At Carbon Down Under, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information in order to provide our services to you. This may include your name, contact details, date of birth, and other relevant information.
We may collect this information from you directly, or from third parties with your consent. We may also collect information from publicly available sources or from your use of our website.
Use of Personal Information
We use your personal information to provide our services to you, to manage our relationship with you, and to comply with our legal obligations. This may include:
- Providing you with information about our products and services;
- Processing payments and invoices;
- Responding to your enquiries or complaints;
- Conducting research and analytics to improve our services;
- Complying with our legal and regulatory obligations.
Disclosure of Personal Information
We may disclose your personal information to third parties in certain circumstances. This may include:
- Service providers who assist us in providing our services to you;
- Our professional advisers, such as lawyers or accountants;
- Regulatory bodies or law enforcement agencies as required by law.
We take reasonable steps to ensure that any third party we disclose your personal information to is bound by confidentiality and privacy obligations.
Storage and Security of Personal Information
We take reasonable steps to ensure that your personal information is stored securely and protected from misuse, interference, loss, unauthorized access, modification, or disclosure.
Your personal information may be stored in electronic or physical format, or both. We use a range of security measures to protect your personal information, including firewalls, encryption, and access controls.
Access to and Correction of Personal Information
You may request access to the personal information we hold about you, and request that we correct any errors or omissions in that information. We will respond to your request in accordance with the APPs.
Complaints
If you believe that we have breached our privacy obligations in relation to your personal information, you may make a complaint to us. We will investigate your complaint and provide a response within a reasonable timeframe.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner.
Changes to our Privacy Policy
We may amend or update this privacy policy from time to time to reflect changes in our business practices, legal obligations, or industry standards. The most current version of our privacy policy will always be available on our website.
Contact Us
If you have any questions or concerns about our privacy policy or the way in which we handle your personal information, please contact us.